Terms and Conditions of tinagrilc.com

1. Orders

Both individuals and legal entities may purchase products and services through stinovtujino.com.

Payments can be made by bank transfer, PayPal, or credit card.

All purchases of mentoring programs, audio programs, courses, workshops, and individual consulting services are final and non-refundable unless otherwise stated for a specific product.

Users and participants of educational programs, consulting services, and mentoring programs are solely responsible for their own results and success. The Provider does not guarantee any specific outcomes.

The Provider reserves the right to dispatch physical products within four business days via Slovenian Post or later if temporarily absent (e.g., due to vacation).

2. Purchase Security

All information submitted by users through contact forms is treated confidentially.

3. Availability of Information

The Provider undertakes to make the following information available to users at all times:

company information (business name, registered office, tax number, registration number, and registration details),
contact information for fast and effective communication,
essential characteristics of goods and services,
prices of goods and services, including taxes and other charges,
information regarding the consumer’s right to withdraw from the contract in accordance with consumer protection legislation,
payment methods, delivery methods, and delivery deadlines,
validity period of offers and prices.

4. Payment

Users may choose among the following payment methods:

bank transfer/prepayment,
PayPal,
credit card payments (where available): Visa, MasterCard.

Bank Transfer

The user makes payment to the Provider’s business bank account and receives an invoice after payment is completed.

Pro Forma Invoice

Payment by bank transfer may be made based on a pro forma invoice. Users are encouraged to notify the Provider once payment has been completed by email at info@stinovtujino.com.

If payment is not received within 14 days, the order will be cancelled.

Credit Card Payment

When paying by credit card, the user selects the preferred card and completes the payment process accordingly.

5. Prices and Products

The prices valid at the time of order confirmation shall apply.

Prices may be changed without prior notice.

Shipping costs are not included in product prices unless explicitly stated otherwise.

The Provider reserves the right to change product offerings and prices. Promotional offers are valid only for the period specified with each offer.

6. Right of Withdrawal and Returns

All purchases are final.

Returns and refunds for audio programs are not possible because the content can be downloaded immediately after purchase.

Courses and workshops are non-refundable.

If a customer does not use purchased lessons or attend a course or workshop, unused hours expire after one year.

If a participant cannot attend a group workshop or course, a recording will be provided.

If a customer decides to discontinue participation in a course, unused lesson hours may be exchanged for access to digital audio programs and digital posters of their choice. No monetary refund will be provided.

8. Personal Data Protection

By making a purchase or submitting forms on the website, the user authorizes Iztok Grilc s.p. to collect, process, and use personal data in accordance with applicable personal data protection legislation.

Personal data may include:

first and last name,
address,
postal code and city,
telephone number,
email address,
business-related information,
course, workshop, translation, or product details.

Users who download free resources from the website may also receive email communications from the company and may unsubscribe at any time.

Purposes of Data Processing

Collected data may be used for:

statistical analysis,
market research,
customer segmentation,
analysis of purchasing behavior,
informing customers about new products and services,
sending promotional materials,
invitations to events,
notifications regarding prize competitions organized by the Provider.

Users may request at any time that their personal data no longer be used for direct marketing purposes.

The Provider will process such requests within 15 days and notify the user within an additional 5 days.

Personal data will be stored only as long as necessary for the purposes for which it was collected.

GDPR Compliance

The company processes personal data exclusively for the following purposes:

sending newsletters and promotional emails,
maintaining records of customers and purchases,
analyzing user engagement with email campaigns,
segmenting users based on email activity,
analyzing website visitor behavior and user journeys,
improving the relevance of communications and services.

All collected data is used solely for the Provider’s internal purposes and is not shared with third parties.

Exercising Data Protection Rights

Users may submit requests concerning their personal data by email to:

tina@tinagrilc.com

The Provider may request additional information for identity verification purposes.

The Provider will respond to requests without undue delay and no later than one month after receipt.

9. Cookies

The website uses:

Technical Cookies

Necessary for the proper functioning of the website.

Analytical Cookies

Used to analyze website traffic, visitor behavior, browser information, keywords, and navigation issues.

Google Analytics

Google Analytics is used to monitor website traffic, sales, and user behavior in order to improve website performance and user experience.

Push Notifications

If users opt in, they may receive push notifications. Users can unsubscribe at any time through their browser settings.

Users may also modify cookie preferences through the “Edit Cookie Settings” option available on the website.

10. Contract Formation and Storage

The contract is concluded when the Provider confirms receipt of the order via email sent to the customer’s email address.

Contracts are concluded in the Slovenian language.

Contracts and copies of invoices are archived at the company’s registered office.

11. Final Provisions

The Provider reserves the right to amend these Terms and Conditions at any time without prior notice.

Changes will be published on the website and shall be considered accepted if the user continues to use the website after publication.

The Provider strives to ensure that all information on the website is accurate and up to date. However, due to rapid changes in product offerings or promotional campaigns, inaccuracies may occasionally occur.

In such cases, users will be notified via email.

Complaints, comments, claims, declarations, and requests may be submitted to:

info@stinovtujino.com

Any disputes arising from the use of the website or these Terms and Conditions that cannot be resolved amicably shall be subject to the jurisdiction of the competent court in Trbovlje, Slovenia.

These Terms and Conditions enter into force on 20 February 2025.

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